Frequently Asked Questions

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.

Is it safe to shop on your website?
Yes! We use secure encryption technology to protect your personal and payment information.

Can I modify or cancel my order?
Please contact us immediately at info@sparkcollaborative.net. We'll do our best to accommodate changes before your order ships.

Shipping & Delivery

How long does shipping take?
Most orders are processed within 1-2 business days and typically arrive within 5-7 business days depending on your location.

Do you ship internationally?
Currently, we ship within Canada and the United States.

How can I track my order?
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Returns & Exchanges

What is your return policy?
We want you to love your purchase! If you're not completely satisfied, you can return most items within 30 days of delivery for a refund or exchange.

How do I start a return?
Contact our customer service team at info@sparkcollaborative.net with your order number and reason for return.

Products

Are your products authentic?
Absolutely! We carefully curate and source all our products to ensure quality and authenticity.

Do you restock sold-out items?
We do our best to restock popular items. Sign up for notifications on product pages to be alerted when items are back in stock.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!